This section sets out the terms relating to payments, invoicing, and billing management for services provided by Giant Communications.
We currently accept the following payment methods:
Credit Card (Visa, Mastercard)
Debit Card
Direct Debit (UK customers only)
We may require the first invoice to be paid by Credit or Debit Card before services are provisioned, particularly where ongoing payments will be made by Direct Debit.
At checkout, you may choose to pay monthly by card.
After your first invoice has been settled, you can set up a Direct Debit mandate through your customer account area.
If you choose recurring card payments, your card details are securely stored and managed by our payment gateway provider using industry-standard security and encryption. Giant does not store full card details on its own systems.
All invoices are issued electronically.
You can access your invoices, payment history, and service details at any time through your online account portal.
It is your responsibility to ensure your contact details and billing email address remain up to date.
Where technically possible, services are typically provisioned within 1 hour when orders are placed during standard business hours (Monday to Friday, 9:00am–5:00pm).
Orders placed outside of these hours, on weekends, or on public holidays may experience delays. We will always aim to provision services as quickly as reasonably practicable.
We aim to keep pricing consistent and transparent.
Where a price change is necessary:
We will provide at least 30 days’ notice
Any increase will not exceed RPI + 1%
Price changes will not occur more than once within any 12-month period per service
Continued use of the service after the notice period will constitute acceptance of the revised pricing.
Invoices are due within 5 calendar days of the invoice issue date.
If payment is not received within this period:
A late payment fee of £5 may be added
Services may be restricted or suspended without further notice
If payment remains outstanding 14 days after the invoice date, services and associated accounts may be cancelled.
If your service is cancelled due to non-payment, reinstatement may require:
A new subscription
Payment of any applicable setup or activation fees
Settlement of any outstanding balances
Reactivation is not guaranteed and may be subject to network or platform availability.
Any charges incurred by Giant due to failed payments (including failed Direct Debits, chargebacks, or reversals) may be passed on to the customer.
Where payment remains overdue beyond 5 days:
An additional late payment charge of 10% of the outstanding balance may apply
Services may be further restricted until payment is received in full
We reserve the right to take further recovery action where necessary.
We understand that circumstances can change. Customers may:
Request a billing extension (subject to review)
Request a change to their billing date
All requests are assessed on a case-by-case basis and must be made via our support channels.
Approval of extensions or changes is not guaranteed.
You may request the removal of stored payment methods from your account at any time, provided there are no outstanding invoices.
Requests can be made via our support team through the customer portal.
