To gather more information about a call marked as FAILED or CONGESTION, start by clicking on the respective link. This will allow you to review the packet capture (PCAP) of the call, which can provide valuable insights into what might have gone wrong. The PCAP file contains detailed data about the network traffic associated with the call, making it a crucial tool for troubleshooting.
If you suspect that the issue may be related to VoiceCloud's configuration or operation, it's important to raise a ticket with ourselves with as much detail surrounding the call as you possibly can to help us troubleshoot the issue or locate it. VoiceCloud is designed to generate comprehensive logs for each call activity, offering a clear record of what transpired. To effectively troubleshoot, begin by isolating the specific call in question. You can do this by searching for the call using the precise date and time it started, as recorded in the Status/Call History section. For instance, if the call began on 2024-03-08 at 17:59:19, use this timestamp to locate the corresponding log entries.
Once you’ve identified the relevant logs, you can analyze them to pinpoint any anomalies or errors that occurred during the call. This step-by-step approach ensures that you have a thorough understanding of the issue, enabling you to take the necessary actions to resolve it and prevent similar problems in the future.
